Our timely, thorough Client Support services ensure you receive maximum
value from your I.T. investment. Flexible options allow you to design
the support package that precisely meets your business needs.
"Right for You" Support Options
No two companies are alike, so no two companies need exactly the
same support services. That's why we offer a wide range of support
options and pricing packages. Options include:
- Convenient contact times - lengthy standard hours encompass
8am-8pm Eastern (U.S.)
- Multiple support contact methods including toll-free telephone,
fax- and e-mail-based support
- Unlimited 24/7 access to our self-service support web site
- Modem-based support for one-on-one interaction during critical
processing periods
- Beeper services for direct after-hours support
- Dedicated one-on-one account management services
- Options for consulting, training and on-site support
24/7 Self-Service Support
Take charge of your support with our self-service web site. Our
secure ClientSite provides unlimited access to:
- Track your own support cases
- See how prior cases were resolved
- Search our KnowledgeBase for similar issues and learn how these
were resolved for other clients
- Get the latest product news and information
- Sign up for training
- Download product documentation
Well-Trained Representatives
We are here to wow you with our knowledge and service. Our specialists
offer:
- Diverse, relevant expertise drawn from backgrounds in computer
programming, local area network installation and maintenance,
accounting, property management, education and client service
- Successful completion of a rigorous, comprehensive internal
certification program
- Ongoing training programs with advanced certification levels
Global/Local Resources
We combine global thinking with local expertise and offer a world
of opportunities for learning and networking:
- Global locations maintain support teams staffed by experts who
understand local market demands. Our US headquarters provides
back-up support where required, ensuring a timely response to
any question. Our global support operation means that we cover
all time zones, and are able to offer around-the-clock support,
if needed
- User Groups around the world get together frequently to share
ideas and information
- Every autumn, our International User Conference provides opportunities
to meet one-on-one with support reps and other MRI staff, network
with peers, and attend specialized workshops
If you are a current client with a question:
For more information about our support services, please contact
us.
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