In order to improve processes and access to important data for executive decision-making, Windsor Property Management Company (a General Investment and Development Companies affiliate), a group of diversified real estate operating companies based in Boston, has selected Intuit Real Estate Solutions’ MRI Residential and Facilities Management modules.

“It is crucial for us to capture real-time information so our regional team and executives know exactly what is going on, anytime, from anywhere,” said Kristina Jones, Operations Lead Analyst. “IRES’ solutions can help us do that by allowing us to collapse 40 disparate databases into one.”

Windsor also found IRES’ Facility Management much stronger than competing solutions. “It will enable us to track make readies, work orders and appliances to a much greater level of detail,” Jones added “The ability to schedule recurring preventive maintenance tasks will also improve the workflow and create efficiencies for our maintenance team.”

And Windsor is confident IRES’ solutions will produce tangible ROI. “We look forward to using the resident portal product, which allows residents to track service requests and submit their rent online…another tool for streamlining operations and improving customer service. The product will automate many existing manual tasks, and enable our onsite teams to spend more time developing strategic plans and providing superior service to residents and prospects,” Jones continued.

The flexibility of the solution was also critical to Windsor. “We were impressed that performance tracking dashboards can be customized for each role and reports have flexible parameters so we can view the data practically any way we want to see it,” explained Jennifer Woodard, Help Desk Manager.

In addition to providing valuable information, the system also needed to be user-friendly. “It became clear that MRI Residential is easy to use when we visited other companies using the system, including Archstone-Smith, one of the nation's leading owners, operators, developers and acquirers of apartments.”

About The General Investment & Development Companies

The General Investment & Development Companies are privately held, vertically-integrated, diversified real estate operating companies based in Boston, MA. They have more than 40 years of experience in developing, acquiring and managing apartment communities, suburban office properties and industrial/flex business parks. For more information, please visit their websites at www.windsorcommunities.com or www.generalinvestment.com.